Terms of Service

1. SAAS SERVICES AND SUPPORT

1.1 Provision of Services
Subject to these Terms, Journify Inc. ("The Company") will provide access to its software-as-a-service platform ("Services") to the Customer. By registering or signing up to use Journify, you agree to be bound by these Terms and any applicable policies referenced herein. The Company reserves the right to refuse registration or cancel accounts it deems inappropriate.

1.2 Changes to Terms
The Company may update or modify these Terms at any time. Continued use of the Services after such updates constitutes acceptance of the revised Terms.

1.3 Technical Support
TheCompany will provide reasonable technical support in accordance with its standard practices.

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2. RESTRICTIONS AND RESPONSIBILITIES

2.1 Restrictions on Use
TheCustomer shall not:

  • Reverse engineer, decompile, disassemble, or attempt to derive the source code or structure of the Services;
  • Modify, copy, rent, lease, sublicense, or distribute any part of the Services;
  • Use the Services for service bureau or resale purposes;
  • Interfere with system integrity or performance;
  • Circumvent or disable any security features;
  • Use automated tools to extract or collect data without permission;
  • Use the Services in violation of applicable laws or regulations.

2.2 Compliance with Laws and Policies
TheCustomer agrees to use the Services in compliance with all applicable laws, regulations, and Company policies. The Company reserves the right to monitor usage and may limit or suspend access if a violation is suspected.

‍2.3 Customer Responsibilities
TheCustomer is responsible for:

  • Providing accurate onboarding information and timely cooperation during the contractual term;
  • Maintaining the confidentiality and security of their access credentials;
  • You are solely responsible for your End Users’ actions, including their compliance with this Agreement, applicable laws, and third-party platform policies. Journify assumes no liability for End User conduct.

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3. CONFIDENTIALITY AND INTELLECTUAL PROPERTY

3.1 Confidentiality
Each party agrees to take reasonable precautions to protect the other’s confidential information and not use or disclose it except as necessary to provide the Services or as required by law.

3.2 Ownership
The Company retains all rights to the Services, including all related intellectual property. This means The Company owns all software code, tools, algorithms, design, and branding used in the platform. Customers are only granted the right to use the platform as permitted by these Terms; no ownership is transferred.

3.3 Data Handling

Journify acts solely as a data transmission service and does not store, analyze, or resell customer data.To support the proper operation of its services, Journify may temporarily store a limited number of sample events for debugging or diagnostic purposes, ensuring that such data is used solely to identify and resolve technical issues and is retained only for as long as necessary to fulfill this function.

3.4 Third-Party Platform Disclaimer
The Company is not responsible for the actions, availability, data handling practices, or performance of any third-party platforms to which customer data is sent.

3.5 Submitted Content and Customer Responsibilities
TheCustomer retains ownership of all content or configurations they provide to The Company (such as tags, scripts, or setup files). This content must not violate any applicable laws or third-party intellectual property rights. The Company may remove or refuse content it deems inappropriate or non-compliant.

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4. PAYMENT OF FEES

4.1 Fees and Billing
The Customer agrees to pay all fees specified in the applicable order form or subscription plan. An “Order Form” refers to the commercial agreement or online signup option selected by the Customer, which outlines the scope of services, pricing, and billing schedule.

Fees may be paid via automatic monthly credit card billing or as an annual one-time payment, as selected by the Customer.

Unless otherwise stated, pricing is subject to a 7% increase upon renewal from the current term. Renewal fees will be reflected in the updated Order Form or invoicing schedule.

4.2 Invoicing and Payment Terms
Unless otherwise agreed, fees are billed automatically at the start of each billing cycle (monthly or annually, depending on the chosen plan). The Customer is responsible for ensuring that valid and up-to-date payment information is provided. If you dispute any Fees, you must notify Journify in good faith and cooperate diligently to resolve the issue. Journify will not suspend your services or consider the payment overdue while the dispute is active, unless we determine the dispute was not made in good faith or you fail to engage in resolving it.

4.3 Taxes

All prices and fees are exclusive of any taxes, levies, duties, or similar government assessments, including value-added tax (VAT), sales tax, or withholding tax, where applicable.You are solely responsible for paying all such taxes associated with your purchases under this Agreement, excluding taxes based on Journify’s net income. If Journify is legally required to collect or pay any taxes on your behalf, we will add the appropriate amount to your invoice, and you agree to pay it.

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5. TERM AND TERMINATION

5.1 Term
This Agreement remains in effect for the term stated in the Order Form and renews automatically unless either party gives written notice 30 days prior to renewal.

5.2 Termination
Either party may terminate this Agreement with 30 days’ written notice if the other party:

  • materially breaches any provision of this Agreement and fails to cure such breach within the notice period,
  • violates applicable laws or regulations in connection with the use or provision of the Services,
  • misuses the Services in a way that compromises system integrity, violates third-party platform terms, or creates legal exposure.

No refunds will be issued in the event of termination due to breach.

5.3 Effect of Termination
TheCustomer must pay all fees accrued up to the termination date. Provisions relating to confidentiality, intellectual property rights, disclaimers, and limitations of liability will continue to apply after termination.

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6. THIRD-PARTY SERVICES AND CONTENT

The Company integrates with third-party platforms such as advertising networks to transmit customer data. These platforms operate independently and are governed by their own terms and privacy policies. The Company does not control and is not responsible for the availability, security practices, data usage, or any outcomes related to such third-party services.

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7. WARRANTY AND DISCLAIMER

The Services are provided “as is,” meaning without any guarantees. The Company disclaims all implied warranties, including that the Services will be uninterrupted, error-free, or fit for a specific purpose. Downtime may occur due to scheduled maintenance or unforeseen issues beyond The Company's control.

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8. INDEMNIFICATION

The Customer agrees to indemnify and hold harmless The Company, its affiliates, and employees from any claims, liabilities, damages, and costs arising from:

  • Use of the Services;
  • Violation of these Terms;
  • Infringement of third-party rights;
  • Submitted content or misconfigured integrations.

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9. DISPUTE RESOLUTION

9.1 Informal Resolution
Parties agree to attempt good faith resolution of any dispute for 30 days before initiating arbitration.

9.2 Arbitration
If a dispute is not resolved through informal negotiation, it shall be settled by final and binding arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its applicable Arbitration Rules. The arbitration shall take place in Dubai, United Arab Emirates, unless the parties mutually agree to an alternative location in writing. The proceedings shall be conducted in English.

Each party agrees that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. No party shall bring a claim as a plaintiff or class member in any purported class or representative proceeding.

The arbitrator’s decision shall be final and enforceable in any court of competent jurisdiction.

9.3 Exceptions
This clause does not apply to intellectual property disputes or emergency injunctive relief.

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10. MISCELLANEOUS

10.1 Marketing Rights
Customer grants Company the right to use Customer’s logo and to develop and publish two (2) case studies featuring Customer’s use of the Services. These materials may be used for marketing, promotional, and public relations purposes, including but not limited to Company’s website, presentations, and sales collateral. Any such use shall be in accordance with reasonable brand guidelines provided by the Customer, if applicable.
Journify may correct errors, inaccuracies, or omissions on its Site or Services at any time without prior notice.

10.2 Severability
If any provision is found unenforceable, the remainder of the Terms will remain in full effect.

10.3 Assignment
TheCustomer may not transfer or assign this Agreement to another party without The Company's written consent. The Company may assign this Agreement freely, such as during a merger, acquisition, or corporate restructure.

10.4 Entire Agreement
These Terms, along with any Order Forms and policies, represent the full agreement between the parties.

10.5 Notices
Notices must be delivered in writing by email, or courier to the contact details provided.

10.6 Governing Law
These Terms are governed by the laws of the United Arab Emirates.

10.7 Corrections
The Company may correct errors, inaccuracies, or omissions on its Site or Services at any time without prior notice.

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